April 2017: Forum News and Updates

With only 2 weeks to go until our Customer Strategy & Planning conference, Steve Woosey takes a look at some of the key speakers for this year.Phil Anderson and Chris Rainsforth reflect on the challenge programme so far, whilst Bob Stella from one of our members, L&G reflects on mindset with pointers on how to change yours.

Kind Regards,
Nicola Callan
Head of Learning & Engagement

Read aboutthe speakers

Steve Woosey writes about some of our key speakers at Customer Strategy & Planning. Key topics include industry trends, leadership, technology and benchmarking

Read more


Book your site visit place

Visit the Innovation award finalists after watching their presentations at Customer Strategy & Planning. Booking is now available online, make sure you don't miss out

Book now

Growth Mindset

A blog written by Bob Stella, L&Gabout fixed and growth mindsets.This thought provoking blog also gives tips in taking control of your mindset

Read more

Could you be a winner?

Registration for the 2017 National Awards closes on 30th May. Nominate for topics including Scheduling Team, Rising Star and Forecasting Team

Apply now

Problems Stated!

Phil Anderson and Chris Rainsforth take a reflective look at the challenge programme so far. Also included is a video from the Solihull challenge

Watch and read more

Job Opportunities

Opportunities this month include a vacancy at The Forum for a Customer Contact Specialist (Planning) - plus roles for Workforce and Planning Managers

See more

Customer Strategy & Planning 2017 Gold Sponsors·QStory

QStory, the UK's first Real-Time Automation provider, and The Forum have joined together
to provide the UK contact centre industry with the most up to date thinking and techniques
on real-time management



Interactions 2017·6th June 2017, London

London Interactions 2017, a high-profile industry event with over 300 customers and industry leaders
gathering to share knowledge and best practices.The conference agenda includes four breakout tracks
with over 20 sessions with industry experts



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