Seeing is believing: March 2017 Forum News and Updates

This month Phil's and Leigh's customer experience articles offer some great learning with real life examples. Take a look at the Innovation Award finalists and decide which sessions to attend at conference. Find out more about our upcoming Customer Strategy & Planning conference.

Best wishes,
Chris Rainsforth

Seeing is believing

Leigh McIlwaine explainshow a customer's view can change whilst having a negative experience with a company, with some personal insight

Job Opportunities

Opportunities this month include vacancies at United Utilities and Worldpay - plus roles for Forecasting & Planning Manager and Senior Real-Time Analyst

Read More

Tale of the Missing Soap Drawer

Hear from Phil Anderson's Tale of the Missing Soap Drawer and learn classic customer experience mistakes


Read more

Meet the 2017 Finalists

See the newly-released dates for Best Practice Visits to the Innovation Award finalist & winners - transforming customer experience in customer operations

Video of the Month

Customer Strategy & Planning 2017 is just 7 weeks away. Watch the 2016 highlightsto see what you could be a part of and find out more about our flagship event

Watch here

See the full agenda

Don't miss out. Customer Strategy & Planning 2017 is the chance for some brilliant case studies, topic focussed workshops, technical updates and networking

Customer Strategy & Planning 2017 Gold Sponsors·QStory

QStory, the UK's first Real-Time Automation provider, and The Forum have joined together to provide the UK contact centre industry with the most up to date thinking and techniques on real-time management

WFO Customer User Day·Thursday 16th March·Jurys Inn Hotel, East Midlands Airport

Aspect's industry leading WFO team of experts will facilitate the event which will focus on helping you have:
A collaborative workshop·Sharing of best practice·WFO roadmap and updates
Roundtable discussions·Networking with peers

CCW Europe 20th - 22nd March, 2017·Novotel London West, London

Chris Rainsforth, Community Development Manager at The Forum will be leading a masterclass at CCW Europe, titled: Unveiling strategic insights for your business through quality metric.

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