The 2017 Global Benchmarking Report – secure your copy today

Members of The Forum are invited to take part now in the world’s biggest and most influential research of our industry. 

Now entering its 20th year, the Global Contact Centre Benchmarking Report is deemed to be the most authoritative review of its type on the state of the CX, digital and contact centre industry.

Act today to secure yourself a copy of the 2017 Global Benchmarking Report – it’s valued at USD 1,750 but can be yours free.

Simply complete the questionnaire to receive: 

  • Immediate access to over 900 industry benchmarks via a web-based Benchmark Comparison Portal to filter the data at 8 different levels
  • An instant download of the 2016 Global Contact Centre Benchmarking Report packed and insights on achieving best practice results
  • A free copy of the 2017 Global CX Benchmarking Report

Your data and participation is completely confidential, and won’t be referenced in any way.

Limited time only: Take part now for a great chance to win an iPad mini 4*

We urge you to take part. 



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