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Select the news article of your choice below
Quality and Customer Experience Forum Update: December 2015
Fifteen innovations shortlisted for Customer Contact Innovation Awards
Colin Whelan nominated for Best Respected Awards 2014
November Top Tips: Real-Time Communication & Buy-In
Quality and Customer Experience Forum Update November 2014
Data, Analytics & Insight Forum November 2014 Update
UK Planning Conference 2015
2015 Professional Planning Forum Conferences
Building Budgets in the Back Office
Verint announces a new partnership with mobile recording solutions provider, Truphone
Oct/Nov 2014 News: Announcing the 2015 Membership Programme
The UK Contact Centre Decision Makers Guide 2014
Professional Accreditation for Quality Professionals
Pretty In Pink
Advanced Certificate in Customer Contact Planning & Management for Analysts
Latest Contact Center Industry News
Latest news from Call Centre Helper
Trend Spotting: What’s Going on in Contact Centres Right Now?
How Do I… Create a ‘Channel of Choice’ Experience?
The Top Stories of 2014
What Does 2015 Hold for the Contact Centre?
2 Minutes on… Increasing Sales
Fraud Propelling Voice Biometrics
Stick or Twist… Switch to the Cloud?
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