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Latest Contact Center Industry News

Customer Contact Expo is always the highlight of our year here at CallCentre.co.uk, and this year is no exception.

Taking place on the 28th-29th September in Olympia National London, this year’s event boasts the biggest free education programme in the customer service industry.
 
200 speakers. 16 theatres. All free.
 
This year’s programme brings together experts from the UK’s leading contact centres, sharing advice about how they are dealing with a year of change. Hot topics this year include how contact centres are evolving with the introduction of Chatbots, Artifical Intelligence and digital self service; while at the same time improving employee engagement and creating a culture of customer service.

Customer Contact Expo takes place alongside Technology For Marketing and Ecommerce Expo, with more than 200+ speakers over two days.

If you feel as though there aren’t enough hours in the day, spending one or two days networking, learning from peers and benchmarking yourself against them will be time well spent.

Read the full article here



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