2018 Challenge Sponsors

Sainsbury's Bank Best Practice Site Visit, Fife

A team with direction, working as one at Sainsbury's Bank

Date: 27th September
Location: Fife


Book your place now

See the full Case StudyPresentation & Video

Discover how Sainsbury’s Bank created an exceptional customer service organisation in this brand-new operation, through sheer, palpable enthusiasm. From end-to-end, collaboration isn’t just talked about but lived, embedded in the culture. Their ability to develop new tools and methods, at no extra cost, is built on a foundation of strong values, desire to improve and a pragmatic view of what is achievable – in planning, insight, quality & continuous improvement for instance. Exemplary leadership, open communication and absolute alignment to a common goal create an environment where people can grow in skill and confidence, while having maximum impact. Everyone can learn from seeing this – a testament to what can be achieved by empowering people to be creative and to be their personal best.

Best Practice Site Visit
Date: 27th September
Location: Fife

Book your place now

Who should attend? This case study is of interest to anybody who is developing a new team or function or wants to get more out of the resources they have available. This is a great example of how Planning, Insight and Quality communities can support each other to drive innovation.

Key Results

  • 15FTE saving through new MI tools
  • Utilisation up 10 percentage points
  • 2FTE saved through a single scripting review
  • Overall NPS has grown from 50 to 66
  • Online NPS up 14 points to 23
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