2018 Challenge Sponsors

RS Components Best Practice Site Visit, Corby

Enabling agility in learning at RS Components

Date: 15th June
Location: Corby

Book your place now


Date 15th June 2018
Venue RS Components, Lammas Road, Corby, NN17 5JF
Timings 09:30 Start
16:30 Finish
By Train Corby Train Station - 2.5 miles
Taxi Corby Jetz cars - 01536262626
By Air Birmingham Airport - 65 miles
By Car North M6
South M1
Carparking Complimentary onsite carparking available
Nearest Hotel Holiday Inn, Geddington Road, Corby, NN18 8ET
Catering Lunch, teas and coffees will be provided throughout the day
Dress Code Business Casual

 

See the full Case Study, Presentation & Video

Development and support is encouraging true engagement, built upon a strong sense of purpose and satisfaction in the northern Customer Services hub of RS Components. Leadership inspires through great vision and communication, believing in and empowering people with a true sense of creative freedom. A new, self-funded Enable function which combines planning, analysis, quality and CX, is delivering excellence and enabling managers to focus on their people. An innovative people framework is encouraging development, supporting rich conversations and a true sense of engagement. Results are compelling; NPS and NES are soaring and two years of sustained sales and margin growth evidence how this cultural journey is paying dividends.

Best Practice Site Visit
Date: 15th June
Location: Corby

Book your place now

Who should attend? This case study is for anyone who wants to focus on creating engagement in their teams, bring about cultural change or sustain improvements during substantial change. It’s also a great opportunity to see the benefits of collaboration across Planning, Quality and Insight within a single strategic approach.  

Key Results

  • 2 years of sustained sales and margin growth
  • Employee engagement scores up by over 30% since Feb 16
  • NPS & NES increased from 50 (April 15) to 65+
  • £370k savings reinvested to create/grow Enable Team in 3 years
  • Inbound forecasting variation down from 7% to 0.66%
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