Leadership Forum, Harrogate

Tuesday 24th April 2018
Majestic Hotel, Harrogate, 09:00 – 17:00

Join morning and lunchtime speakers at the Customer Strategy & Planning Conference, then enjoy the dedicated Leadership Speakers and Workshop from 10:00.

08:00 Registration & refreshments. Take this time to visit the exhibition & network.

Be your personal best: Be stimulated and inspired by today’s opening speakers to release potential within yourselves, your team and your organisations - and set yourself up for the day ahead. With Clive Wilson, author and director at Primeast on how change can bring out the best in you, Patrick Coleman, CEO at QStory, Jodie Williams, Diversity Consultant at Yorkshire Water and The Forum’s own specialist experts.

10:00 Refreshments and networking – visit the conference EXPO and meet key industry suppliers  

Formal part of day starts with the chance to interact with  Clive Wilson, Director at Primeast. Dig deeper into the themes introduced in the opening session. 


Speakers and Panel discussion including Jodie Williams , Diversity and Inclusion Lead at Yorkshire Water. Followed by round table discussion with your peers. 

13:00 Lunch

If you would like to share this invitation with a colleague. please register your interest.

Speakers include

Clive Wilson is a passionate keynote speaker, facilitator and coach, whose main focus is the purposeful alignment and leadership of individuals,teams,organisations, and communities. Experienced in working with leaders and groups of all sizes across the world Clive is author of the bestselling book "Designing the Purposeful Organisation  - How to inspire business performance beyond boundaries".


Jodie Williams is Diversity and Inclusion Lead at Yorkshire Water. She is an experienced Diversity and Inclusion professional with a demonstrated history of working across various sectors, most notably around the Creative Sector. Skilled in Stakehokder Management, Talent Managent and managing Diversity and Inclusion across Broadcast Television.


Paul Smedley is Founder and Chair of The Forum, responsible for the strategic development of our best practice programmes, the popular annual conference and the prestigious Innovation Awards. He is also currently champion for our work with the Public Sector, on Customer Strategy and on Customer Quality Management. Paul established the training, best practice, membership and awards programmes of the Forum and is rated highly for creating enjoyable, interactive training events and seminars. He has presented at conferences and seminars nationally and internationally and has tutored with Lancaster University Management School.



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