FSCS Best Practice Site Visit

Planning in Partnership to Transform Customer Service at Financial Services Compensation Scheme (FSCS)

Date: 12th June
Location: London

  • Hear about a powerful example of cultural transformation, building new ways of working with partners, managers, planners and frontline staff
  • Discover how this change has been driven and underpinned by data, analysis and the development of effective resource planning
  • Learn how continuous improvement is continuing to drive a seamless customer experience

Who should attend?  This case study is a great story for anyone who works with outsourcers as well as outsourcers themselves. It will be of interest to leaders in public service organisations and to all leaders interested in cultural transformation. Planners will learn from a powerful back to basics story, analysts from a seeing how data drove performance change, and those involved in quality and customer experience can see how focus in the operation was re-centred on the customer.

For more information or to book your place click here



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