Centrica Best Practice Site Visit

The global managed learning service and proactive planning at Centrica

Date: 13th June
Location: Leicester

  • Learn how Centrica went from 11 Learning Management Systems to one central managed learning service and see the benefits this drove
  • See how this dovetails with a move from manual, reactive processes to proactive automated planning of offline and intraday activity in their customer operations
  • Hear about the value of a 24/7 global helpdesk in extending access to learning and the insight that becomes possible from a central system.

Who should attend? This case study is for anyone interested in a central L&D system that supports staff members to develop themselves or the use of insight that becomes available by centralising a service. For anyone interested in Operational Effectiveness, it also provides a brilliant chance to see how proactive, automated planning of real-time activity and learning can help transform customer operations. 

For more information or to book yourr place click here



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