Advanced Certificate in Managing the Customer Contact, Manchester

19th - 20th June, Manchester

If you are not already booked on this course or would like to add a place for your colleague then express your interest here and we will be in touch to discuss your options.

What you need to do

  1. Complete and return this application form to It will enrol you with Ulster University. If you would like a student card please send a digital photo (head and shoulder).
  2. A coverage exercise, for which we ask you get data for one of your departments. We will base some exercises on the course around the data you provide.
  3. A ‘pre-course preparation’ sheet, which we ask you to bring on memory stick as well as a printout.

Following the workshop there will be a series of group tutorials and you are asked to make every endeavour to attend these as they will help you with respect to the assignments.

What you need to know
Date Tuesday 19th – Wednesday 20th February 2018
Start time Day 1 – 09:30 – 17:00
Day 2 – 09:00 – 16:00
Venue Claytons Hotel, Manchester Airport
Address Manchester Airport, Outwood Lane, Manchester, M90 4HL
Travel details Please visit the hotels website –Hotel directions
Car parking Is available onsite and will be chargeable
Dress Code Business Casual
Tutor Christine Chapman

Please do not book flights before 17:30 or trains before 17:00 without letting us know in advance. Please contact Christine if you are delayed on the day on 07976 920386.

We can provide training laptops on the course, but if you prefer you can bring your own to use on the course. However it does need Microsoft Office installed on your PC and the ability to install files from a memory stick. If you can bring a laptop please let me know.

In the meantime if you have any questions, please do let us know by contacting the main office on 0333 123 5960



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