Advanced Certificate in Managing the Customer Contact, Manchester

19th - 20th June, Manchester

If you are not already booked on this course or would like to add a place for your colleague then express your interest here and we will be in touch to discuss your options.


What you need to do

  1. A coverage exercise, for which we ask you get data for one of your departments. We will base some exercises on the course around the data you provide.
  2. A ‘pre-course preparation’ sheet, which we ask you to bring on memory stick as well as a printout.

Following the workshop there will be a series of group tutorials and you are asked to make every endeavour to attend these as they will help you with respect to the assignments.

What you need to know
 
Date Tuesday 19th – Wednesday 20th February 2018
Start time Day 1 – 09:30 – 17:00
Day 2 – 09:00 – 16:00
Address The Studio, 51 Lever Street, Manchester, M1 1FN
By Rail Manchester Picadilly or Manchester Victoria are both aprrox 10 minutes walk away
Taxis Available at bot train stations
By Car From the Inner Ring Road (Great Ancoats Street) turn into Newton Street, take the 5th Right onto Hilton Street which becomes Stevenson Square. Turn right onto Lever Street. the studio is located on your left after approximately 50 metres. Our entrance is at number 51 The Hive (the 3rd entrance on the left)
Car parking Nearest car park is NCP Northern Quarter; the postcode for this is M4 1LX. There is no onsite parking at the Studio.
By Air     Manchester Airport
  For further travel information please visit the venue's website
Dress Code Business Casual
Tutor Christine Chapman

Please do not book flights before 17:30 or trains before 17:00 without letting us know in advance. Please contact Christine if you are delayed on the day on 07976 920386.

We can provide training laptops on the course, but if you prefer you can bring your own to use on the course. However it does need Microsoft Office installed on your PC and the ability to install files from a memory stick. If you can bring a laptop please let me know.

In the meantime if you have any questions, please do let us know by contacting the main office on 0333 123 5960

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