How to develop a world class feedback program and how to harness this insight to improve operational performance, London

We are pleased to confirm your place has been booked on the Voice of The Customer Workshop which is taking place on Tuesday 24th October 2017, at the Tower Hotel, London.

If  you have not alrewady booked on this workshop find out more and book here.

What you need to do

  1. Accept or decline your ICAL invite.
  2. Please let us know about any special dietary requirements by emailing –
Date Tuesday 24th October 2017 
The Tower Hotel, St Katharine’s Way, London E1W 1LD
Arrival for registration and tea and coffee at 9:00 – 9:15.
First presentation will start at 9.30 and approximately finishing at 17:00.
By rail
The Tower Hill Train Station – approximately 7-minute walk from the venue
If you require a taxi please contact the hotel on: 08003308005
By car  Public transport is advised.
Carparking – onsite carpark (first come first serve basis) £3.00 per hour or £24.00 for 24 hours.
By air
London City Airport – 35 minutes via the DRL
Day contact 
If you are running late due to travel or need to cancel your place, please contact the main office as soon as possible on 0333 123 5960
Dress code
Business casual
Refreshments will be available throughout the day and lunch will be provided.


If you have any questions or require any further information, please contact the events team on: 0333 123 5960 or email:



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