Staples Innovation Awards Site Visit, Birmingham

8th June, Birmingham

Thank you for registering. Full travel and event details will be available closer to the event.

If you are not already booked on this site visit or would like to add a place for your colleague then express your interest here and we will be in touch to discuss your options.

If you have any questions please do contact the main office on 0333 123 5960, or email events –

Who should attend? This case study addresses the needs of resource planning and insight teams plus anyone interested in implementing operational transformation across varying cultures globally. A great chance to learn from a pan-European operation about the cultural dimension of great planning and insight. 

Key results

  • 26 sites consolidated to 11 over three years
  • Operational costs cut 6% year-on-year
  • 10% point reduction in cost per contact
  • €257K net benefit from real time management alone in 2016 (€115K via reallocated hours and €212K via adherence measures)


Apply for Forum Membership

Please complete the  form below and we will be in touch to discuss which membership package is most suitable for you.

You can also contact us by calling 0333 123 5960 or emailing

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Agent FTE across sites  
How many FTE do you employ in planning, insight or quality related roles?  
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