Staples Innovation Awards Site Visit, Birmingham

8th June, Birmingham

Thank you for registering. Full travel and event details will be available closer to the event.

If you have any questions please do contact the main office on 0333 123 5960, or email events –

Who should attend? This case study addresses the needs of resource planning and insight teams plus anyone interested in implementing operational transformation across varying cultures globally. A great chance to learn from a pan-European operation about the cultural dimension of great planning and insight. 

Key results

  • 26 sites were consolidated to just 11, over a 3 year period
  • Delivered stable service levels through the transition 
  • Already reduced cost per contact by 10%, due to headcount reductions from better planning 


Apply for Forum Membership

Please complete the  form below and we will be in touch to discuss which membership package is most suitable for you.

You can also contact us by calling 0333 123 5960 or emailing

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Agent FTE across sites  
How many FTE do you employ in planning, insight or quality related roles?  
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