BT Innovations Award Site Visit, Newcastle

15th June, Newcastle

Thank you for registering. Full travel and event details will be available closer to the event.

If you have any questions please do contact the main office on 0333 123 5960, or email events –

Who should attend? This case study will be of huge interest to anyone with ‘field operations’, with engineers, advisors, surveyors, loss adjusters, installers or other professionals based off-site. Take the chance to see an innovative approach to effective operating practice, in such a large nationwide telecoms operator. 

Key results

  • A total of £25M was saved in the first year.
  • Productivity rose 10%, with almost half a million extra jobs delivered in a year.
  • The number of control centres was halved, from 4 to 2, saving 10 FTE 
  • Travel reduced c17% and 12,500 fewer driving hours every month saves transport costs and carbon omissions


Apply for Forum Membership

Please complete the  form below and we will be in touch to discuss which membership package is most suitable for you.

You can also contact us by calling 0333 123 5960 or emailing

Your Name  
Job Title  
Your Email  
Industry Sector  
Number of sites  
Agent FTE across sites  
How many FTE do you employ in planning, insight or quality related roles?  
Quote 11
Quote 14
Quote 15
Quote 16
Quote 17
Quote 18
Quote 19
Quote 20
Quote 21
Quote 22
Quote 23
Quote 24
Quote 25
Quote 26
Quote 27
(c) Professional Forums Ltd 2000-2017