HSBC Innovation Awards Site Visit, London

29th June 2017, London

Thank you for registering. Full travel and event details will be available closer to the event.

If you are not already booked on this site visit or would like to add a place for your colleague then express your interest here and we will be in touch to discuss your options.

If you have any questions please do contact the main office on 0333 123 5960, or email events – events@theforum.social

Who should attend? This case study is ideal if you are looking to simplify your customers’ end-to-end journey experience or get the most out of new technologies. Whether in a leadership role or part of the IT, Customer Experience, Compliance, Process Improvement, Change or Insight teams this will offer you the chance to see how by taking the time to understand your customer journeys and applying the right solutions can reduce costs and increase revenue while at the same time improving customer satisfaction.

Key results

  • 20% increase in conversion in telephony lending applications
  • Processing costs reduced by more than 8% per application
  • Process times dropped between 45% and 93%, from initial application to final resolution 
  • 95% of customers found the system easy to use, with 93% agent satisfaction
  • NPS of over 85
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Apply for Forum Membership

Please complete the  form below and we will be in touch to discuss which membership package is most suitable for you.

You can also contact us by calling 0333 123 5960 or emailing info@theforum.social


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