Advanced Diploma in Customer Contact Planning and Management, Manchester

Next Induction:
6th – 7th June, Manchester

If you are not already booked on this course or would like to add a place for your colleague then express your interest here and we will be in touch to discuss your options.

What you need to do

Complete and return the attached application form to It will enrol you with Ulster University. If you would like a student card please send a digital photo (head and shoulder).

Following the workshop there will be a series of group tutorials and you are asked to make every endeavour to attend these as they will help you with respect to the assignments.

What you need to know
Tuesday 6th – Wednesday 7th June 2017
Start time Day 1 – 09:30 – 17:00
Day 2 – 09:00 – 16:00
Claytons Hotel, Manchester Airport
Manchester Airport, Outwood Lane, Manchester, M90 4HL
Travel details
Please visit the hotels website –Hotel directions
Car parking
Is available onsite and will be chargeable
Dress Code
Business Casual
John Casey (Day 1), Leigh McIlwaine (Day 2)

Please do not book flights before 17:30 or trains before 17:00 without letting us know in advance. Please contact John if you are delayed on the day on 07932 874700.

We can provide training laptops on the course, but if you prefer you can bring your own to use on the course. However it does need Microsoft Office installed on your PC and the ability to install files from a memory stick. If you can bring a laptop please let me know.

In the meantime if you have any questions, please do let us know by contacting the main office on 0333 123 5960



Apply for Forum Membership

Please complete the  form below and we will be in touch to discuss which membership package is most suitable for you.

You can also contact us by calling 0333 123 5960 or emailing

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