Advanced Certificate in Customer Contact Planning & Management, Manchester

Next courses:
27th – 28th June, Manchester
20th – 21st September, Manchester

If you are not already booked on this course or would like to add a place for your colleague then express your interest here and we will be in touch to discuss your options.

What you need to do
  1. Complete and return this application form to It will enrol you with Ulster University. If you would like a student card please send a digital photo (head and shoulder).
  2. A coverage exercise, for which we ask you get data for one of your departments. We will base some exercises on the course around the data you provide.
  3. A ‘pre-course preparation’ sheet, which we ask you to bring on memory stick as well as a printout.
Following the workshop there will be a series of group tutorials and you are asked to make every endeavour to attend these as they will help you with respect to the assignments.

What you need to know

Tuesday 27th – Wednesday 28th June 2017
Start time Day 1 – 09:30 – 17:00
Day 2 – 09:00 – 16:00
Claytons Hotel, Manchester Airport
Manchester Airport, Outwood Lane, Manchester, M90 4HL
Travel details
Please visit the hotels website –Hotel directions
Car parking
Is available onsite and will be chargeable
Dress Code
Business Casual
Christine Chapman

Please do not book flights before 17:30 or trains before 17:00 without letting us know in advance. Please contact Christine if you are delayed on the day on 07976 920386.

We can provide training laptops on the course, but if you prefer you can bring your own to use on the course. However it does need Microsoft Office installed on your PC and the ability to install files from a memory stick. If you can bring a laptop please let me know.

Finally, we will send out an invite for a quick call in the week before the course – about 45 minutes – for University induction. Please look out for the invite.

In the meantime if you have any questions, please do let us know by contacting the main office on 0333 123 5960



Select the event below to see more detail

Quote 11
Quote 14
Quote 15
Quote 16
Quote 17
Quote 18
Quote 19
Quote 20
Quote 21
Quote 22
Quote 23
Quote 24
Quote 25
Quote 26
Quote 27
(c) Professional Forums Ltd 2000-2018