Accredited Professionals Programme

Recognising excellence: independent accreditation for your personal skills

Are you ready to stretch yourself at each stage of your professional career? Our comprehensive framework enables you to focus your development and to credibly evidence your knowledge or experience. As part of our professional community you are never on your own; we are passionate about helping each other, making a difference and recognising both excellence and innovation. Widely recognised as the ‘go-to place’ for support teams and business leaders in customer operations, the Forum helps professionals recognise how what they do is important, define skills or performance gaps and create a roadmap for improvement and continuing development.

With four accreditation levels, there is a category to recognise each stage of the professional career. Look now at accreditation for Planning, Data Insight & Analytics or Quality & Customer Experience professionals.

3 steps to your accreditation certificate… it’s easy to get started

  1. Choose the level appropriate to your experience and register at the top right-hand side of this page and complete your application today.
  2. Once registered, we will email you access to the competency framework, so you can begin your self-assessment, providing evidence by example and completing a short test.
  3. Peer review by the advisory panel normally confirms your accreditation level within a month, at which point we send you your accreditation certificate, a lapel pin and the right to use the accreditation in your communications.

Accreditation is designed to recognise the individual’s commitment to their own professional development and to best practice as a whole across the industry. Attaining each level will be based on evidence of experience, learning and commitment to best practice, with applicants expected to commit at minimum 100 hours per year (8-9 hours per month) to their continual professional development.

Use the links on this page to explore further information on each of our communities’ accreditation processes and understand fully the benefits of becoming an accredited professional. 

Take a look at these articles, videos and links
Accredited Professionals Costs & Practicalities
Annual Membership Programme
Continuous Professional Development
Forum Membership
Frequently Asked Question about Accredited Professionals
Sign up now


Apply for Forum Membership

Please complete the  form below and we will be in touch to discuss which membership package is most suitable for you.

You can also contact us by calling 0333 123 5960 or emailing

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