Recognising excellence: independent accreditation for your personal skills
Are you ready to stretch yourself at each stage of your professional career? Our comprehensive framework enables you to focus your development and to credibly evidence your knowledge or experience. As part of our professional community you are never on your own; we are passionate about helping each other, making a difference and recognising both excellence and innovation. Widely recognised as the ‘go-to place’ for support teams and business leaders in customer operations, the Forum helps professionals recognise how what they do is important, define skills or performance gaps and create a roadmap for improvement and continuing development.
With four accreditation levels, there is a category to recognise each stage of the professional career. Look now at accreditation for Planning
, Data Insight & Analytics
or Quality & Customer Experience
3 steps to your accreditation certificate… it’s easy to get started
- Choose the level appropriate to your experience and register at the top right-hand side of this page and complete your application today.
- Once registered, we will email you access to the competency framework, so you can begin your self-assessment, providing evidence by example and completing a short test.
- Peer review by the advisory panel normally confirms your accreditation level within a month, at which point we send you your accreditation certificate, a lapel pin and the right to use the accreditation in your communications.
Accreditation is designed to recognise the individual’s commitment to their own professional development and to best practice as a whole across the industry. Attaining each level will be based on evidence of experience, learning and commitment to best practice, with applicants expected to commit at minimum 100 hours per year (8-9 hours per month) to their continual professional development.
Use the links on this page to explore further information on each of our communities’ accreditation processes and understand fully the benefits Professional Accreditation offers you as a customer contact professional. See these videos that show you how the process works or view this PDF which shows you the step-by-step application process.
Take a look at these articles, videos and links