Partner Event: CCW Europe, London

CCW Europe

20th - 22nd March, 2017

Novotel London West, London

After a decade of being the USA’s leading customer service event, Customer Contact Week will now come to London and Europe for the first time in March 2017.

Find out more


Chris Rainsforth, Community Development Manager at The Forum will be leading a masterclass at CCW Europe, titled: Unveiling strategic insights for your business through quality metric.

Chris’ masterclass is an opportunity for you to discuss the benefits and implications of different approaches and learn about the critical factors to consider. Incorporating practical case studies, you can use this masterclass to help you determine what approach to develop in your own operation and how to drive improvements.  The masterclass is interactive and discussion-based, focussing on the specific real-life challenges we face.  The masterclass also gives you the chance to broaden your experience by learning from other participants and by engaging with challenges you might otherwise never experience.


The Forum is an event partner and members are entitled to a 15% discount off the standard price. Use THEFORUM15 at the checkout.



Apply for Forum Membership

Please complete the  form below and we will be in touch to discuss which membership package is most suitable for you.

You can also contact us by calling 0333 123 5960 or emailing

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