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Staples Innovation Awards Site Visit, Birmingham

8th June, Birmingham

Thank you for registering. Full travel and event details will be available closer to the event.

If you have any questions please do contact the main office on 0333 123 5960, or email events – events@theforum.social

Who should attend? This case study addresses the needs of resource planning and insight teams plus anyone interested in implementing operational transformation across varying cultures globally. A great chance to learn from a pan-European operation about the cultural dimension of great planning and insight. 


Key results

  • 26 sites were consolidated to just 11, over a 3 year period
  • Delivered stable service levels through the transition 
  • Already reduced cost per contact by 10%, due to headcount reductions from better planning 
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