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Aegon Innovations Awards Site Visit, Edinburgh

27th June, Edinburgh

Thank you for registering. Full travel and event details will be available closer to the event.

If you are not already booked on this site visit or would like to add a place for your colleague then express your interest here and we will be in touch to discuss your options.

If you have any questions please do contact the main office on 0333 123 5960, or email events – events@theforum.social

Who should attend? This case study has a great story for leaders and quality, customer experience, insight, HR and operational teams. Take the opportunity to learn about choice architecture, take a fresh look at what creates better customer conversations and learn from practical, proven experience. 

Key Results 

  • NPS up 15 points
  • QA scores rose 14%
  • Investments increased by 60%
  • ROI 37:1 
  • Employee engagement rose 47 points
  • Wider roll out into other customer facing teams
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