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National Quality & Customer Experience Conference 2017, Warwickshire

National Quality & Customer Experience Conference
29th November 2017
Chesford Grange, Warwickshire

Join the only best practice conference 100% focussed on the needs of customer experience or quality professionals and their stakeholders – and enjoy our hugely popular methods for best practice benchmarking, networking & discussion.
This was an unrivalled opportunity to:

  • Stretch your thinking & forge new approaches
  • Make time to review your priorities for 2018
  • Hear from the winners of our 2017 National Awards
  • Meet with the professions’ leaders & innovators
  • Learn about the latest best practice in the Annual Challenge & Accreditation programmes
  • Gain insight about customer experience, journey mapping, adding value & talent development in key functions
  • Take away practical ideas to apply in your workplace

See the presentations and videos from the 2016 Conference 

The National Quality & Customer Experience Conference 2017– Venue, accommodation & travel details

What you need to know

Wednesday 29th November 2017
Chesford Grange Hotel, Kenilworth, Warwick, CV8 2LD
By Rail
Nearest Train Station
Leamington Spa – 8 miles
Warwick – 4 miles
Taxis The hotel recommends using Sapphire Taxis – 01926 881313
By Car
From the south
Leave the M40 at Junction 15. Follow the A46 towards Coventry and take the slip road signposted Kenilworth and Leamington Spa (A452). At the roundabout, take the right exit signposted Leamington Spa. Continue for 400 yards and follow the signs to the hotel.

From the north
At Junction 21 of the M1, follow the M69 towards Coventry and join the A45. Take the first junction off and join the A46 towards Warwick. Take the slip road signposted A452. At the roundabout, take the first exit signposted Leamington Spa and follow the signs to the hotel.
By Bus
There are several buses which pass the hotel and they stop in Coventry, Leamington and Kenilworth. You can take bus routes U1, U12 and U17. To find out more about these routes and other local bus services click here
By Air
Birmingham International Airport – 18 miles
East Midlands Airport – 45 miles
For further travel information please visit thehotel's website
Day Contact
If you are running late due to travel or need to cancel your place, please contact the main office as soon as possible on 0333 123 5960
Dress code
Business Casual
Refreshments will be available through the day and lunch will be provided

Book your accommodation 

The Forum (Professional Planning) have once again teamed up with Trinity Event Solutions to provide you with the best possible accommodation rates at Chesford Grange. 

If you have any queries or wish to book, please contact Trinity Rooms on 01780 484 052 or bookings@trinityconferences.co.uk

Specialist Sponsors




Get started on your Challenge

Use this workbook to help you to start thinking about your goals for 2017. Use the exercises to help refine your ideas.

Download the PDF now.

Download the worksheets now.

Select the event below to see more detail

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