2014 Best Practice Guide
Launched at our Customer Strategy and Planning 2014, our ‘best practice bible’ contains 112 pages of detailed information and is packed with case studies, research, thought leadership and supplier listings. This is the year-round resource that contains the jewels of the year’s best practice and is available free of charge to our members and the wider industry.
This guide is available for download to registered users so please log in or register using the link at the top left hand corner of the site and then download the 2014 Best Practice Guide below.
To order a hard copy of this or any of the other Best Practice Guides use the form below. There is a charge of £39.95 to non-members.