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2013 Best Practice Guide


Launched at our Customer Strategy and Planning 2013, our ‘best practice bible’ contains 100 pages of detailed information and is packed with case studies, research, thought leadership and supplier listings. This is the year-round resource that contains the jewels of the year’s best practice and is available free of charge to our members and the wider industry.

This guide is available for download to registered users so please log in or registerusing the link at the top left hand corner of the site and then download the 2013 Best Practice Guide below.

To order a hardcopy of this or any of the other Best Practice Guides use the form below.

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