Click on the images below to see more information on the Best Practice Guides including the ability to download your own copy.

2010 Best Practice Guide

Launched at our Customer Contact Planning 2010, our ‘best practice bible’ contains 92 pages of detailed information and is packed with case studies, research, thought leadership and supplier listings. This is the year-round resource that contains the jewels of the year’s best practice and is available free of charge to our members and the wider industry.

This guide is available for download to registered users so please log in or register using the link at the top left hand corner of the site and then download the 2010 Best Practice Guide below.



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