Click on the images below to see more information on the Best Practice Guides including the ability to download your own copy.

2011 Best Practice Guide

This guide is available for download to registered users so please log in or register using the link at the top left hand corner of the site and then download the sections of the 2011 Best Practice Guide you require below.  

Launched at our Customer Contact Planning 2011, our ‘best practice bible’ contains 124 pages of detailed information and is packed with case studies, research, thought leadership and supplier listings. This is the year-round resource that contains the jewels of the year’s best practice and is available free of charge to our members and the wider industry.

To order a hard copy of this or any of the other Best Practice Guides use the form below.



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