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National Planning Award Winners 2017

Read the list of award winners below and then see them present at our National Planning Conference on Nov 28th in Chesford Grange, Warwickshire. An exceptional opportunity to hear how they achieved success and network with award winning professionals.

“So many of our member organisations are achieving success and delivering breakthrough performance and it is these teams, these individuals who are playing a crucial role in making this happen,” Nicola Callan, Director at The Forum explains. “These awards recognise and celebrate all of our finalists and winners and they in turn inspire others – all the while raising standards in customer operations. Congratulations to all.”

This award programme from The Forum showcases excellence in the vital Customer Contact function. Of key importance to the success of these awards, is the unique way that the judging process works at a Best Practice Finalist Day set aside for the purpose. Not only did a wide range of external judges influence the results, but each nomination was peer assessed by other finalists in their category. This resulted in a massive opportunity for learning all round.


  • ADT, Team of the Year Award
  • Severn Trent Water, Team of the Year Award
  • Capita Life & Pensions, Team of the Year Award
  • Sky Betting & Gaming, Project of the Year Award
  • Worldpay, Project of the Year Award
  • RSA, Continuous Improvement Award
  • Craig Ide, L&G, Manager of the Year Award
  • Mark Jobson, AXA Direct & Partnerships, Analyst of the Year Award
  • Jonathan Oldroyd, Yorkshire Ambulance Service, Analyst of the Year Award
  • Joshua McDonnell, Co-operative Bank, Rising Star Award
  • Morgan McLeod, RBS Bank, Rising Star Award
  • Leanne Grant, RS Components, Rising Star Award
  • David McGuire, AXA Direct & Partnerships, Hero Award
  • Eurostar, Challenge Award

The following were highly commended by Judges

  • Ross Parkes, Homeserve, Analyst of the Year
  • Steven Johnson, Virgin Money, Manager of the Year 

See also the winners of our 2017 Quality & Customer Experience, Data, Analytics & Insight or Innovation Awards

Find out more about how to be a winner yourself in 2018.



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