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National Conference for Quality & Customer Experience

29th November 2017, Chesford Grange, Warwickshire

Directly addressing the needs of Quality & Customer Experience Professionals as well as business leaders, this one day conference offers an inspiring mix of networking, presentations, case studies, round tables and workshops. To book your place now please click here.

07:45 Breakfast Briefing: Rising to the digital challenge
08:00 Registration for those not attending the breakfast briefing
09:00 Releasing potential: inspiration from our opening keynote speakers
10:00 Refreshments, networking and EXPO
  Quality Award Winners
10:30 Team of the Year

Learn from our 2017 award winners how to maximise your value and develop your team as a credible centre of excellence - building credibility, driving improvement & working together well.

Manager of the Year

Learn from the award winners how to establish a great Quality & Customer Experience team, demonstrating how to release potential in the team and the business.

11:30 Analyst & Coach of the Year

Be inspired by our award-winners, demonstrating how quality, outstanding collaboration and real passion for customer experience can shine through in everything an analyst or coach achieves.

Rising Stars

Be inspired by winners of the Rising Star Awards. See what happens when professionals commit to their own development, pioneer new approaches and work effectively with all stakeholders.

  Networking lunch in the restaurant and a choice of showcases
12:30 Early Lunch

Take a buffet lunch in the EXPO area, network with colleague from other organisations and meet exhibitors to keep yourself up to date.

Technology Showcase

Practical examples of how quality and performance can be powered by knowledgeable use of both established and fast-changing technology. 

Technology Showcase

Gain insight on the opportunities for advanced insight & analytics, with practical examples from our showcase partner across different sections.

13:10 Late Lunch

Take a buffet lunch in the EXPO area, network with colleague from other organisations and meet exhibitors to keep yourself up to date.

Challenge Workshop

Tailored support for those completing the 2017 Challenge or about to start the 2018 Challenge. By invitation only. This runs from 13:10 - 14:30. It includes a working lunch and networking opportunities.

L&D Showcase

Practical tips & resources to support your professional development. It's also the chance to meet tutors and see which parts of the University Programme meet your needs.

13:45 Keynote Presentations

Take the chance to be stimulated on key industry trends by experienced speakers, with a focus this year on robotics, automation and the balance between human and machine interaction.

Networking Groups

Take this chance to meet with special interest or industry groups, to share experience on common challenges. By invitation or prior request. Contact us to set this up.

14:30 Quality Assurance Workshop

Gain ideas on how you can ensure Quality frameworks are aligned, deliver insight and proactive development of our people and processes.

Find out more

Speech Analytics Workshop

Define how analytics can be a game changer for improving customer experience and driving continuous improvement. With practical case studies.

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Customer Experience Workshop

See how engaged employees can become advocates for your business and help you deliver a better customer experience. With success stories.

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16:30 Happy Hour: networking & drinks with leaders & professionals
  *Note: Speaker names will be released after the announcement of the Award Winners at the National Awards Gala Dinner. 


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