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National Planning Conference: 28th November 2017

Directly addressing the needs of Planning Professionals as well as business leaders, this one day conference offers an inspiring mix of networking, presentations, case studies, round tables and workshops.

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07:45 Breakfast Briefing: Rising to the digital challenge 
08:00 Registration for those not attending the breakfast briefing
09:00 Releasing Potential: Stimulating opening keynotes speakers include Mike

England, Managing Director RS, Richard Aldous, Head of Planning at Severn Trent Water and members of The Forum Team

10:00 Refreshments, networking and EXPO
10:30 Award Winning Teams

See how to put the planning team at the heart of an organisation showing great engagement and understanding of the business context in front and back office.

Rising Stars

Take inspiration from our Rising Star winners on how they have developed their capability and drove change in their organisation. Panel discussion.

Multi-site Planning

Learn from Award Winners, how standardising planning can create a best practice framework across many sites, with different stakeholders and issues.

Planning for Field Operations

Hear from member success stories how planning can be taken beyond the contact centre and learn about the methods, systems and processes that enable this.

11:30 Award Winning Teams

See how to engage stakeholders and energise the team, using planning knowledge to produce great insight and reporting for an operation.

Planning for Digital

See how planning teams tap into subject matter experts to plan for social media and digital channels and enjoy practical case study input.

Analysts of the Year

Take inspiration from these award winners, seeing how they developed their capability and drove change in their operations. Panel discussions.

Manager of the Year

See the power of leadership to transform the work of a planning team and their role within the organisation - come and be inspired!

  Networking lunch in the restaurant and a choice of showcases
12:30 Early lunch

Take a buffet lunch in the EXPO area, network with colleagues from other organisations and meet exhibitors to keep yourself up to date.

Technology Showcase

Automation and the Future of Real-Time. How much more can be achieved by automation? Learn from Qstory how automation could create capacity for the Planning team and be central to operational excellence.

Technology Showcase

Gain Insight on the opportunities for planning in the back office with practical examples from our showcase partner eg Solutions across different sectors.

13:10 Late Lunch

Take a buffet lunch in the EXPO area, network with colleagues from other organisations and meet exhibitors to keep yourself up to date.

Challenge Workshop

Tailored support for those completing the 2017 Challenge or about to start 2018 Challenge. By Invitation only. This runs from 13:10-14:30. It includes a working lunch and networking opportunities. The Challenge is our programme to support improvement by your team - find out more.

L&D Showcase

Practical tips & resources to support your professional development. It's also the chance to meet tutors and see which parts of the University Programme meets your needs.

13:45 Robotics Keynote 

See how automation and robotics is transforming the industry, by hearing about practical experience of successful implementations from members.

Panel Discussion Networking Groups

Take this chance to meet with special interest or industry groups, to share experience on common challenges. By invitation or prior request. Contact us to set this up.

14:30 Planning for Webchat

Take a fresh look at capacity planning for Webchat and other social channels, with inspiration from a new Excel add-on ErlangChat forumla. What could this do for your planning?

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Real-Time Workshop

Focus on Real-Time and tactical planning triggers for action, creating the levers for operational excellence.

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Scheduling Workshop

The Flexibility Toolkit, creating the right balance. How can the flexibility toolkit be updated? What are the new options.

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16:30 Happy Hour: Networking & drinks with leaders & professionals
  *Note: Speaker names will be released after the announcement of the Award Winners at the National Awards Gala



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