Select a topic

RBS: See how a lean, agile planning team drives improvement

See the full Case Study, Presentation & Video

The planning team transformed their role in the business, collaborating across the business to deliver huge improvements with a smaller team, using effective automation.

Key Results

  • Overall Employee engagement up 7 points
  • Automated off-phone activity planning saved 7 FTE in planning
  • NPS up 35 points in 2 years
  • The overtime bill has halved year on year

 

print
rating
  Comments


 

Quote10
Quote 11
Quote12
Quote13
Quote 14
Quote 15
Quote 16
Quote 17
Quote 18
Quote 19
Quote 20
Quote 21
Quote 22
Quote 23
Quote 24
Quote 25
Quote 26
Quote 27
#
Steve
(c) Professional Forums Ltd 2000-2017