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Thomas Cook: Building excellent teams and gaining credibility

See the full Case Study, Presentation & Video

Learn from two award winners how people engagement was key to a complete overhaul of the travel firm’s forecasting and scheduling department.

Key Results

  • Employee engagement up from 33% to 64% in a year
  • Forecast accuracy: variance cut from 20% to just 5%
  • Actual data now used to drive forecasts rather than 'gut-feel'
  • Reps given ability to plan their own time off in lieu
  • Greater visibility of scheduling process

 

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Steve
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