In association with

Forecasting & Planning Specialist, Sheffield

We are currently on the lookout for a Forecasting & Planning Specialist based at our Sheffield office. Working in the public sector this is a great opportunity to work for a organisation who genuinely care and want to make a positive difference and impact to the environment and people’s lives.  

As the Forecasting & Planning Specialist, you will be working within a busy contact centre environment with both back and office and phone based activity, you will be tasked to lead on all Forecasting analysis and planning projects including but not limited to capacity planning, resource demand and project allocation across the entire department. Interpret data to a high standard to achieve the results that can maximise the use of resource across the business.

With multi-channel spread across several sites this role will be suitable for someone with extensive experience of both accurate forecast creation and specialist and specific planning projects, as well as managing and analysing data for reporting and performance reasons with the most cost effective plans being put in place to ensure cost savings whilst maintaining and increasing service.

You will be expected to help ensure key activities are delivered in a cost effective, productive and timely manner. You will be a strong communicator as you will be working closely with other members of the planning team and additional departments within the company including identifying resource and skill requirements where staff shortages are replenished according to the data analysed and provided.

It is important that applicants have the following skill sets and abilities;

  • Extensive experience of working in the same or similar role and ideally within the public sector not for profit or retail
  • Excellent attention to detail
  • An effective team player and communicator
  • Able to present to senior member of staff in a confident and informative manner
  • Strong experience of interpreting data and providing in-depth insights
  • Sound knowledge of Excel and other data analysis tools – Knowledge of Teleopti and Storm would be of particular use.

In return we offer a starting salary of £27,572 we also offer additional benefits which include;

  • 33 days annual leave including bank holidays and rising to a maximum of 38 days
  • Generous company pension contributions
  • Cycle to work Scheme
  • Free eye tests
  • Fun and friendly working environments

Apply Now.



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