In association with

Application Trainer – QM and WFM, London

Job Title: Application Trainer – QM and WFM 
Company: NICE Systems
Location: London
Closing Date: 1st August 2019

NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

Our customers are our motivation, and the reason we strive to continuously provide industry leading solutions of the highest quality. We are seeking an exceptional, bilingual, self-motivated Application Trainer to join our international team of customer obsessed trainers. 

Role and Responsibilities: 

  • Deliver high quality application training on NICE products to customers, in classroom and virtual classroom over multiple time zones and locations
  • Focus on the business value that the customer gains from the products and solutions, especially in the contact center and back office
  • Deliver application configuration services according to customer business processes and requirements
  • Work closely with the project team to ensure delivery that is consistent with commitments and expectations
  • Learn new products, features, and tools as they are rolled out by the organization
  • Apply effective techniques and methods to create an environment in which learning can succeed
  • Follow administrative procedures as required, including preparations and wrap up
  • Develop training content in various formats
  • Promote value realization services to customers and contribute to the growth of the business

Who you are:

  • Fully bilingual (written and verbal) – English & French
  • Domain experience with contact center Quality Management and/or Workforce Management solutions.  
  • Excellent presentation and facilitation skills
  • Excellent self-learning skills
  • Self-motivated and strives for professional excellence in all aspects of work
  • Able to work flexibly and independently in a fluid environment
  • Able to work successfully with clients and business partners directly
  • Excellent problem-solving ability in high pressure situations
  • Able to travel up to 50% of the time
  • Able to work in a global environment and deliver virtual courses in various time zones
  • Knowledge of NICE QM, QC and/or WFM solutions – an advantage
  • Additional languages – an advantage
  • Has a passion for training, learning and sharing knowledge

Apply now

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