In association with

Bilingual WFM Consultant, Nationwide or Germany

Role: Bilingual WFM Consultant
Company: NICE Systems 
Location: Nationwide or Germany
Closing Date: 1st August 2019

 

As an Application Consultant in our VRS team, you’ll often:

  • Deliver training and application consulting services in the area of contact center, performance improvement and business transformation, leveraging knowledge of industry best practices & proven practices using NICE solutions.
  • Collaborate with colleagues and clients to define Contact Centre strategies that drive improved business performance.
  • Focus on Contact Center best practices & processes around workforce management, quality and / or automation.
  • Drive successful delivery of contact center performance improvement recommendations resulting in highly satisfied, referenceable clients.
  • Develop presentations and present consulting recommendations.
  • Support NICE Account Executives in identifying additional opportunities.

 Key Responsibilities: 

 Drive effective product usage by setting up solutions aligned to our client business needs: Set up NICE application users, database configuration, forms and workflows according to client business processes

  • Deliver on site and remote application training and consulting services that create measurable value that leverage clients’ investment in NICE technology thereby improving ROI as well as profit for NICE
  • Deliver consulting services in the area of contact center, performance improvement and business transformation, leveraging knowledge of industry best practices & proven practices using NICE solutions.
  • Focus on contact center best practices & processes.
  • Analyse new and existing customers KPI performance and develop contact center improvement plans.
  • Deliver services and solutions that create measurable value that leverage clients’ investment in NICE technology thereby improving ROI as well as profit for NICE
  • Responsible for successful delivery of application consulting, education, and enablement resulting in highly satisfied, referenceable clients
  • Support NICE Account Executives in identifying additional services and solution opportunities.  

 Required Experience:

  • English/French or English/German bilingual.
  • Domain experience with contact center Workforce Management; Process Automation (Robotics); or Quality Management solutions. 
  • Ability to work flexibly and independently in a fluid, start-up like environment.
  • Ability to work successfully with clients and business partners directly.
  • Excellent problem-solving ability in high pressure situations.
  • Excellent verbal, written communication, and presentation skills are a must.
  • Must be flexible and willing to travel.

Apply Now

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