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Senior Manager - Student Recruitment Operations, Milton Keynes

Role: Senior Manager - Student Recruitment Operations
Company: The Open University
Location: Milton Keynes
Permanent
Vacancy Reference: 15902
Salary: £40,792 - £48,677

Change your career, change lives

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

The role
This is a key position within Student Recruitment and Support Centres (SRSCs), managing the day to day operation of the SRSC first line response alongside other managers.   Leading the team of Student Recruitment Team Managers, ensuring key business targets are met, including quality and service standards as well as enquirer conversion levels and other KPIs.

Skills and experience
Do you have experience of managing within a multi-channel social Contact Centre environment with responsibility for both inbound and outbound activity?  We are looking for someone with proven experience of managing, coaching and developing staff.  Do you have the ability to understand and manage high volume call and email handling? Have you had experience of managing change within a complex business environment coupled with setting, meeting and reporting appropriate performance measures and standards?

What you get in return
This position provides an excellent opportunity to contribute significantly to Student Recruitment and our key stakeholders at a time of major change.

How to apply

Read the job description. Complete the application form and send this to us with a copy of your CV and covering letter on no more than 2 sides of A4 (outlining how you meet the person specification in the job description) to Resourcing-Hub@open.ac.uk. Please ensure you quote the vacancy reference number 15902. 

Interview date: To be confirmed 

Candidates will be required to complete an assessment which will be confirmed upon successful invite to interview.

Panel Chair: David Lowe
Panel Members:
Sarah Bowley and Joanne Morris

If you require further information on the recruitment process, please call 01908 (6) 55544 or by email at Resourcing-Hub@open.ac.uk quoting the vacancy reference number. If you have questions regarding the particulars of the role, please contact David Lowe by email: David.Lowe@open.ac.uk

We promote diversity in employment and welcome applications from all sections of the community

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