In association with

Forecasting Analyst, Midlands

Job Ref: DJPF1242
Job Title: Forecasting Analyst
Location: Midlands
Salary: £38,000
Employment Type: Permanent

As the Forecasting Analyst, you will Support the Operations ensuring they have the right people in the right place with the right skills, delivering a quality service that delights the customer. You will be responsible for Forecasting the Contact Centre demand.

Some of the Responsibilities include:

  • Conduct analysis of historical data
  • Produce forecast and capacity plans for a multi-channel Contact Centre
  • Monitor trending of average handling time (AHT) and real-time volume, making changes to the forecast as necessary

If you are interested to apply:

  • Intermediate knowledge of Microsoft Word and Excel
  • Experience with data analysis
  • Knowledge of forecasting methods and their applications
  • Understanding of Contact Centre Planning theory (Erlang and simulation) and how to apply that without the use of a WFM tool

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

print


 

Quote10
Quote 11
Quote12
Quote13
Quote 14
Quote 15
Quote 16
Quote 17
Quote 18
Quote 19
Quote 20
Quote 21
Quote 22
Quote 23
Quote 24
Quote 25
Quote 26
Quote 27
#
#
(c) Professional Forums Ltd 2000-2019
This site uses cookies to help deliver an engaging user experience.
To learn more about what cookies are and how to manage them visit AboutCookies.org
This site uses cookies to help deliver an engaging user experience.
To learn more about what cookies are and how to manage them visit AboutCookies.org