In association with

Workforce Forecasting and Planning Analyst, Newcastle

Role: Workforce Forecasting and Planning Analyst
Company: North East Ambulance Service
Location: based at Headquarters, NE15 8NY

An exciting opportunity has arisen to work in our Emergency Operations Centre (EOC), based at Ambulance Headquarters, as a Workforce Forecasting and Planning Analyst. In this role, you will play an integral role in the development and maintenance of a statistical forecast model alongside the Trust’s WFM system to achieve optimal results / forecast accuracy. This is vital in ensuring that we have the adequate resources to meet the significant demands of the c.1.6 million calls we handle annually across NHS111, 999 and Patient Transport Services.

The post holder will also be responsible for providing insights on actual performance vs forecast, working closely with colleagues within the workforce planning team, using this analysis to build recommendations around future performance.

You will need to have a degree or significant relevant knowledge of statistical analysis, capacity and demand, workforce management and managing large scale change as well as recognised qualifications in Microsoft Excel to an advanced level or demonstrable skills gained through significant experience. And specialist knowledge in terms of industry standard techniques – such as Erlang calculations – together with a hands on knowledge of workforce management systems are a must.

We are already one of the best-performing services across NHS111 and 999 and are one of only two Ambulance services who also multi-skill our Health Advisors. And this must continue – particularly as we embark on a new, 5-year NHS 111 contract. Therefore, your expertise across a multi-site, multi-skilled environment will be essential to support the Trust in delivering to stretching standards and targets – all designed to ensure patient safety.

To apply, please contact Gerardine Hope, Service Manager – Call Handling, via email to gerardine.hope@neas.nhs.uk

Or to apply please click here.

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