In association with

Real Time Automation Analyst, Teeside

Role: Real Time Automation Analyst
Company: AXA
Location Teesside
Specialism Operations
Salary £22,400 - £30,000 + Bonus + Excellent benefits
Closing date 16 Nov 2018

Are you a creative thinker with the analytical ability to identify and seize opportunities?

This role will allow you to use your own initiative and judgement.

We have a rare opportunity for you to join our award-winning team as a Real Time Automation Analyst in Stockton (Teesside)*. In this integral role, you’ll manage, use and continually improve the real time automation (Intradiem) tool in order to deliver efficiency savings across AXA Direct Teesside operations and improve agent engagement through increased development and communication time.

Interestingly, you’ll use our real time automation tool to implement test and learn initiatives, make recommendations, present them to stakeholders, and then implement to production / BAU if successful.

It’s time to enhance your career with a Sunday Times Top 25 Big Best Company to Work For 2018. This is a full-time role and we’re happy to consider a flexible working pattern if needed.

Sound interesting? Read on…

What you'll be doing

  • Formulate continuous improvement of automation and efficiencies by designing automation rules and running test and learn pilots
  • Analyse trends in order to identify opportunities for automation and efficiency
  • Develop and maintain the Intradiem rules engine to ensure rules are running effectively and correctly, and governing the setup of new rules
  • Work with Intradiem and our success manager to develop the solution and conduct monthly adoption reviews
  • Deliver offline time to workforce for training, development Comms & engagement by identifying through automation where time can be repurposed using real time insight
  • Engaging the business to drive adoption rates and increase usage of mobile application
  • Act as first line support to the business in resolving basic user issues and troubleshooting

Please do not hesitate to contact Jo (Resourcing Consultant) if you have any questions about this fantastic opportunity.
Contact Email Address:

What we can offer you

  • As you’d expect from a global leader, our reward package is a world-beater – here’s a small selection of our current benefits.
  • Bonus scheme linked to yours and the company’s performance
  • Holiday entitlement - 25 days rising to 28 days within 5 years employment, plus bank holidays
  • Pension scheme with employer contributions as well as your own
  • Life assurance (10 x annual salary)
  • Discount on all AXA Insurance products, including insurance, breakdown cover & healthcare
  • Share Plan Scheme
  • Free parking
  • Interest free season ticket loan scheme
  • Purchase discounted vouchers for over 100 high street stores and restaurants including Argos, Currys/PC World and Pizza Express.
  • You can purchase discounted vouchers for Cineworld

What skills are we looking for?

  • Strong problem solving skills
  • Strong negotiation and influencing skills along with the ability to communicate confidently at all levels and strong Stakeholder Management skills
  • You must be able to use initiative and trust your own judgment.
  • Decision making skills and concern for accuracy and quality.
  • The ability to plan, organise and manage time effectively
  • Self motivated and enthusiastic with a sense of urgency.
  • Excellent Interpersonal Skills
  • Workforce planning and real time experience desired
  • Active and attentive listening skills
  • Analytical and statistical data handling skills
  • Identify trends and root cause to formulate and document multiple hypotheses
  • Strong Microsoft PowerPoint and Excel skills

About us

AXA General Insurance
Proud to be part of the AXA Group, the number one global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life’s uncertainties. Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by millions.

We are an Equal Opportunities Employer

Find out more & apply



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