In association with

Senior Forecasting and Planning Analyst/Planning Analyst, Manchester

Role Title: Senior Forecasting and Planning Analyst/Planning Analyst (role and salary offered dependant on experience)
Company: Capita Life & Pensions
Team: Resouce Planning
Reports to: Resource Planning Manager
Location: Manchester

Accountabilities:
The role holder will support both Back Office and Contact Centre forecasting and planning for as a number of Life and Pensions operations. You will produce accurate supply and demand forecasts and complete detailed forecast variance analysis to support the Operations area in making optimum use of resources in order to achieve internal and contractual agreed service levels and meet business plans.

You will:

  • Produce short, medium and long term plans for focusing on both supply and demand drivers. Analyse all supply and demand components using appropriate techniques and tools, providing insightful commentary and making and tracking recommendations.
  • Undertake ‘planned vs actual’ analysis and carry out detailed root cause analysis to provide challenge and improve planning accuracy.
  • Lead and contribute to formal interactions within our best practice Operational Management Framework (OMF) including Mission Control Meetings, Planning/Loading/Variance meetings and Monthly Operating Committee meetings.
  • Ensure planning processes adhere to the OMF and share best practice across the planning community.
  • Provide full impact assessment and advice on business change/projects
  • Identify and highlight performance/service risks to Operations.
  • Support the business by making and driving recommendations on best use of operational resource, operational efficiencies and leakage opportunities
  • Support the achievement of revenue targets and both internal and contractual SLAs.
  • Produce actionable performance MI to support operational focus on key metrics.
  • Support, coach and develop less experienced colleagues to aid their development and ensure planning models, methodology and practices are accurate and effective.

Knowledge

  • Good understanding of resource planning methodologies
  • Good understanding of performance metrics
  • Advanced Excel knowledge essential
  • Previous experience in a resource planning role
  • Experience of MI production.
  • Knowledge of resource planning technologies such as EG and Verint Impact 360 would be an advantage
  • Knowledge of Access

Skills

  • Ability to disseminate large amounts of information, shape into detailed plans and reports and present conclusions
  • Ability to analyse sizeable data sets, decide and apply appropriate forecasting technique
  • Ability to develop strong internal relationships and interact and influence at all levels
  • Self motivated, flexible and responsive to business needs and changes in priorities and deadlines
  • Personally committed to quality, delivery and improvement
  • Strong communication skills both written and verbal
  • Ability to create reports with high visual impact
  • Strong analytical skills and highly numerate
  • Attention to detail and accuracy
  • Strong organisational, planning and time management skills with the ability to prioritise multiple tasks, working to challenging deadlines
  • Committed team player

To apply send your cv to: Nick.Hunt@capita.co.uk

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