In association with

Resource Planning Manager, Malta

Job Ref: DJPF1164
Role: Resource Planning Manager
Location: Malta
Salary: €55,000 / £50,000 + Bonus and Benefits. Relocation Package is available

My client is looking for a Resource Planning Manager to work within their multi language contact centre in Malta. The successful candidate will be an experienced Resource Planning Manager who has worked in a multi-channel operation and has a great understanding of end to end planning.

What will you be doing?

  • Short and long-term capacity planning
  • Lead and develop your team by optimising their skills
  • Utilise Activity Based Costing information into short term forecasts
  • Build an attrition model and plan for known staff attrition across all markets
  • Creating new and innovative forecast and capacity models to plan for future demand, growth and channel shifts
  • Strategy development for changes in customer demand and expectations over the next 3 years
  • Identification and implementation of new technology for planning, including the use, development or procurement of effective workforce management software (WFM) and or another in-house systems/Excel.
  • Work strategically with the business to drive efficiency
  • Implement and develop the infrastructure required to provide market-leading management information and reporting for the Contact Centre

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.



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