In association with

Resource Planning Analyst, Bedford


Job Ref: DJPF1158
Role: Resource Planning Analyst
Location: Bedford
Salary: £30,000

My client is looking for an experienced Resource Planning Analyst to help plan for their customer contact across a wide range of channels. You will be working in an end to end planning environment and will be responsible for all aspects of the resource plan including forecast, Scheduling and Real-time Planning.


  • To compile accurate daily, weekly and monthly forecast plans
  • Proactively monitor and adjust medium-long forecast plans
  • Pro-actively provide ‘what if’ scenarios and recommendations to key stakeholders through weekly, monthly meetings.
  • Maintaining the Workforce Management tool, updating schedules and adhoc requirements.
  • Analyse trends to use in future forecasts for volume, AHT, shrinkage, absence and adherence

The successful candidate will have experience of Resource Planning in a contact centre environment and be passionate about planning and wanting to learn and develop their career. You will have working experience of using both Excel and WFM tools to help you plan.

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.



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