In association with

Resource Planning Manager, Dundee

Package Description

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

  • An annual bonus scheme which you can achieve up to 3.5% of base salary
  • Colleague Clubcard (including a 2nd card for a family member) after 6 months service with 10% off most purchases at Tesco
  • A retirement savings plan - 4%-7.5% contribution rate
  • Life Assurance - 5 x contractual pay
  • Buy As You Earn Scheme
  • Save As You Earn Scheme
  • Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank
  • Deals and Discounts through many other external businesses

 

JOB INTRODUCTION

Reporting to the Head of Resourcing, the role will oversee the Workforce Management System and the CEC Forecasts within a multi-site and multi-skilled customer engagement centre. You will have responsibility for multiple analysts in your team to look after up to 2000FTE.

Working with a true market leader this is an opportunity to drive workforce strategy and take the department to a new level of operational excellence.

If you are looking for a chance to consolidate your strong experience managing a team of analysts using both manual and automated tools then this is a great opportunity for you.

You will take full responsibility for your team of skilled analysts working across Forecasting and Scheduling.

Working at a level where there will be a requirement for stakeholder engagement throughout the business to scope requirements, drive best practice and build cross- departmental relationships to optimise the business / resource planning function.

Taking responsibility for producing robust, reliable forecast models for both front and back office the accuracy of these are pivotal in resourcing the business to achieve our targets and KPI’s.

You will inform strategic decisions and the direction of the forecasting and scheduling function, in doing so building the blocks on which performance stands.

Key Responsibilities

  • Work with stakeholders and the Business Partners to ensure the accurate delivery of forecasting and resource models, adapting to changes in contact arrival patterns, contact channel shifts and changes to Marketing forecasts.
  • Proactively identify and develop key relationships across the business ensuring that all forecasts and resources proposals are deployed with maximum insight, and appropriate actions are taken to minimise risks to target service levels and/or budget
  • Ensure accurate staffing levels are driven through the forecasting process to meet the established demand and hit business KPI’s
  • Propose continuous improvement opportunities to improve SLA’s / reduce costs and provide increased flexibility.
  • Manage performance and productivity of the team regularly reviewing skill levels against role requirements
  • Continually review staffing against plan and work to improve and deliver efficiencies to plan while not impacting Planning relationship with the business

Knowledge, Skills & Experience Required

  • Extensive experience in a Resource Planning Manager role within a multi-skilled, multi- channel environment
  • Previous experience in managing a resource planning team.
  • Strong technical background in using MS packages and WFM technology
  • Stakeholder management experience with the ability to negotiate and influence others
  • Strong analytical skills
  • Strong commercial awareness
  • Ability to motivate and engage your team to deliver outstanding results

If you feel you’re the right person for this role, we’d like to hear from you. Closing date for this vacancy is close of business on Thursday 15th February 2018.

For more information or to apply please click here

print


 

Quote10
Quote 11
Quote12
Quote13
Quote 14
Quote 15
Quote 16
Quote 17
Quote 18
Quote 19
Quote 20
Quote 21
Quote 22
Quote 23
Quote 24
Quote 25
Quote 26
Quote 27
#
Steve
(c) Professional Forums Ltd 2000-2018