In association with

Real-Time Analyst, Scarborough

Job Ref: DJPF1144
Role: Real-Time Analyst
Location: Scarborough
Salary: £28,000

My client is looking for a Real-Time Analyst to support the short-term planning of a multi-channel contact centre environment. You will work as part of a team to create and co-ordinate contact centre plans and service delivery activity.

Key responsibility includes:

  • To execute the contact centre scheduling plan
  • Understanding and influencing the logistics of contact centre operations
  • Having the ability to influence and persuade operational and functional colleagues without direct authority
  • Making real time intra-day decisions with a positive impact on the business

The successful candidate will have experience of working in a planning function within a contact centre environment and have experience of working with complex data. You will also be competent with Microsoft office including Excel.

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.



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