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Real Time Analyst, Manchester

Job Ref: DJPF1135
Role: Real Time Analyst
Location: Manchester
Salary: £28,000

My Client are looking for a Real-time Analyst to join their Resource Planning team. This role reports into the Real-time Manager and will be responsible for supporting the operational teams in meeting customer demands whilst maintaining high levels of service.

The successful hire will capture and plan all activity that has a potential to influence contact centre performance and identify opportunities to improve the accuracy of forecasting and headcount planning.

The successful candidate will have:

  • Minimum of 2 years experience in a planning role
  • Proven knowledge of contact centre variables, dynamics and drivers of demand
  • Analytical skills to evaluate performance and identify improvement opportunities
  • Proven knowledge and experience of contact centre technology including ACD and virtualisation platforms, plus workforce management software

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

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Steve
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