In association with

Insight Analyst, Notthingham

Job Title: Insight Analyst (Contact Centre)
Location: Nottingham 
Salary: £25k - £30k + Benefits  
Ref Number: 888423

PACT is delighted to be working with this highly renowned brand who are currently going through an exciting time of change and transformation within their MI & Insight functions. 
The result of their continued growth is that they need YOU! So read on if you are an Insight Analyst with experience! If you are not, then check out our other jobs here ( – we are also looking for people in other Resource Planning and MI positions!

Job Description

The biggest growth area for our client is within the MI & Insight department and with that growth comes the need for a new Insight Analyst which is where you come in. This business continues to lead the way as an industry leader within their respected field and there is a huge opportunity for someone joining the business to further your career and have a real impact on their success. 

What the job is:

As the Insight Analyst you will be responsible for Produce innovative reporting enabling business to understand underlying trends. Take proactive approach to analytical work, understanding business demands & ensure all reporting reflects operational requirements. 


Is this the job for you?

You will be an Insight Analyst and have done an Insight role for at least two years within a similar environment (extra points if you have experience working with contact centre technologies) and have been great at it and all that being an Insight Analyst involves –if it needs explaining then this is probably not for you.

Some bullet points about you:

  • Strong analytical skills & ability to aggregate information with attention to detail – deliver clarity from ambiguity
  • Able to interpret technical data, tasks, dependencies and translate into functional plans which are meaningful to the business
  • Ability to identify trends & exceptions across disparate information sources, ability to make value add recommendations based findings
  • Self-reliant, able to work on own initiative

Additional Information

How to Apply?

If all of this sounds like you or if you want to learn more before that then call the office on 0203 865 4549 and ask for John who will answer any questions that you might have! 



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