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Resource Planning Manager, East Midlands

Job Ref: DJPF1130
Role: Resource Planning Manager
Location: East Midlands – Commutable from South Yorkshire
Salary: £40,000 – £50,000 Dependent on experience



This is an opportunity for a proven Resource Planning Manager to join an exciting well-established Multi-Channel Contact Centre based in the Midlands.

This role will be responsible for end to end planning within the Contact Centre. Some of the duties will include:

  • Lead and develop a workforce team of circa 8 direct reports
  • Strategic support
  • Forecasting, sizing, capacity management
  • Overseeing shift planning and real-time management in order to reach optimal staffing levels
  • High-level reporting – definition of reporting needs, analyses for overall process improvement
  • Driving efficiency through detailed analysis of real-time activities
  • Collaborate and form solid relationships with several key departments
  • Own and be an expert in our WFM technology, leading knowledge development within the business to optimise use of functionality

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com . We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer Contact market place: We place individuals who effectively improve your Customer Service, who design, lead, plan, transform, or, deliver your Customer Strategy, Customer Experience, Customer Insight, or Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Contact Recruitment, Customer Strategy Recruitment, Customer Experience Recruitment, Chief Customer Officer Recruitment, Customer Excellence, Customer Contact Executive Search, Customer Service Executive Search, Customer Experience Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

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