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Resource Planning Analyst, North East

Reference: DJPF1129
Job Title: Resource Planning Analyst
Location: North East
Salary: £22,000 + Benefits
Job type: Permanent


This is an excellent opportunity for a Resource Planning Analyst that is looking to progress their career in Resource Planning.

Responsibilities:
• Produce effective Resource Schedules.
• Analyse Call Patterns
• Management of staff’s activity on WFM System
• Real-time analytics
• Intraday forecasting & providing support to long term forecasting process
• Reports

Required attributes:
• Workforce planning in a contact centre environment
• Microsoft Excel advanced
• WFM systems.
• Telephony systems

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com . We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer Contact market place: We place individuals who effectively improve your Customer Service, who design, lead, plan, transform, or, deliver your Customer Strategy, Customer Experience, Customer Insight, or Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Contact Recruitment, Customer Strategy Recruitment, Customer Experience Recruitment, Chief Customer Officer Recruitment, Customer Excellence, Customer Contact Executive Search, Customer Service Executive Search, Customer Experience Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

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Steve
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