Skip Navigation Links.

Use the Category tree above to narrow down the location of roles.

Choose another selection by simply choosing an alternative category.  To refresh - and see the full list again - click here.

In association with Minimize

Management Information Analyst (WFM)

Job Ref: DJPF1093
Job Title: Management Information Analyst (WFM)
Location: Milton Keynes
Salary: Up to £35,000


This is an exciting opportunity for an individual with a strong background in contact centre MI.
This challenging role will be responsible for owning the process of extracting consistent and accurate data to be used to drive business decisions. The successful candidate will be able to tell a story using data and have strong stakeholder management
Ideally you will have experience of Workforce Management tools, manual technologies and telephony though any similar technologies are also a strong advantage as, although this is a strategic role, it is also a very hands on position.
The successful candidate will have extensive experience as an MI and Insight Analyst in a multi-channel contact centre using workforce management software using SAS and Microsoft Access, Excel, VBA, Word and PowerPoint to an advanced standard.

Working at a senior level there will be a requirement for stakeholder engagement throughout the business to scope requirements, drive best practice and build cross-departmental relationships to optimise the business / resource planning function.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

http://www.callcentremanagerjobs.com/
http://www.customerservicemanagerjobs.co.uk/
http://www.resourceplanningjobs.com/

Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Call Centre Jobs, Contact Centre Jobs, Customer Service Jobs, Resource Planning Jobs

print


 

Quote10
Quote 11
Quote12
Quote13
Quote 14
Quote 15
Quote 16
Quote 17
Quote 18
Quote 19
Quote 20
Quote 21
Quote 22
Quote 23
Quote 24
Quote 25
Quote 26
Quote 27
#
Steve
(c) Professional Forums Ltd 2000-2017