Management Information Analyst (WFM)
Job Ref: DJPF1093
Job Title: Management Information Analyst (WFM)
Location: Milton Keynes
Salary: Up to £35,000
This is an exciting opportunity for an individual with a strong background in contact centre MI.
This challenging role will be responsible for owning the process of extracting consistent and accurate data to be used to drive business decisions. The successful candidate will be able to tell a story using data and have strong stakeholder management
Ideally you will have experience of Workforce Management tools, manual technologies and telephony though any similar technologies are also a strong advantage as, although this is a strategic role, it is also a very hands on position.
The successful candidate will have extensive experience as an MI and Insight Analyst in a multi-channel contact centre using workforce management software using SAS and Microsoft Access, Excel, VBA, Word and PowerPoint to an advanced standard.
Working at a senior level there will be a requirement for stakeholder engagement throughout the business to scope requirements, drive best practice and build cross-departmental relationships to optimise the business / resource planning function.
To apply for this position please forward a copy of your CV to: firstname.lastname@example.org or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
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