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Head of Resource Planning, Midlands/South East

Job Ref: DJPF1095
Title: Head of Resource Planning
Location: Sites in Midlands and South East
Salary: to £90,000 dep on candidate, plus benefits


An opportunity for a skilled Resource Planning professional with a managerial background to work with this growing organisation. Working with the senior leadership team you will help develop the business strategy to help take the business forwards.
The successful candidate will lead and develop the Forecasting, Scheduling and Resource Planning functions for multisite contact centres
• To inspire, motivate and lead the Workforce Planning team, providing a dedicated team of planning professionals for Operations.
• Responsible to ensure all necessary forecasting, planning, monitoring, reporting and decision making
• Long term Capacity plans
• Experience of WFM for a multi-channel and multi-site contact centre
• Passionate about the hands on side of Planning
• Strong technical familiarity with WFM and Telephony platforms
• Strong Stakeholder management is essential

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com . We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer focussed recruitment market place: We place individuals who effectively improve your Customer Service, who design, your Customer Strategy, who plan your Resource Planning and Workforce Management, transform your Customer Experience, who deliver Customer Insight, or lead and manage your Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Contact Recruitment, Customer Strategy Recruitment, Customer Experience Recruitment, Chief Customer Officer Recruitment, Customer Excellence, Customer Contact Executive Search, Customer Service Executive Search, Customer Experience Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

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Steve
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